Chapter 18

Meeting Services

TOPICS:

18.1. Communication Center, Internet Center and Cell Phone Counter

18.2. Currency Exchange Service and Automated Teller Machine

18.3. Headset Distribution Counter

18.4. Information Desk

18.5. Medical Services and Assistance for Persons with Disabilities

18.6. Transport Desk

18.7. Travel and Tours Desk

18.8. Hotel Desk

18.9. Help Desk

18.10. Janitorial Services

18.11. Lounges

18.12. Prayer Rooms

18.13. Rest Areas

18.14. Charging Stations

Useful Resources From This Chapter:

  1. Appendix 56 - Delegates’ Lounge - Photographs
  2. Appendix 57 - Board of Directors’ Office Lounge
  3. Appendix 88 - Tours Services - Sample Website
  4. Appendix 105 - Best Practices on Janitorial Services
  5. Appendix 120 - Meeting Services Checklist
  6. Appendix 121 - Internet Centers - Photographs
  7. Appendix 122 - Headset Distribution Center
  8. Appendix 123 - Sample Pro Forma Letters for Participants and Medical Centers
  9. Appendix 124 - Travel and Tours Services - Sample Program
  10. Appendix 125 - Travel and Tours Desk
  1. Appendix 126 - Shuttle Bus Schedule - Sample Handout

18.8. Hotel Desk

The hotel desk may be located with the travel and tours desk. The hotel desk provides a direct line of communication with all official hotels, and it assists participants in making any changes to hotel reservations made through the officially appointed travel agency or hotel agent. 

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